Return Policy

 

Thank you for choosing to shop with us! We strive to provide you with a pleasant shopping experience, including easy returns if necessary. Please review our return policy below for more information:

Return Window:
- You have 7 days from the date of delivery to initiate a return for eligible items.

Eligibility Criteria:
- To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
- Items that are damaged, defective, or incorrect upon arrival are eligible for return or exchange.

Damaged Products:
- If your order arrives damaged, defective, or incorrect, please contact us immediately regarding the issue.
- We may request photos or additional information to facilitate the return process.
- Upon verification, we will provide a prepaid return shipping label for the damaged or defective item(s).

Other Issues:
- If you encounter any other issues with your order, such as missing items or discrepancies, please contact us as soon as possible so we can assist you accordingly.

Return Process:
1. Contact our customer support team at [contact.veloro@gmail.com] to initiate the return process and receive a return authorization.
2. Pack the item(s) securely in their original packaging, if possible.
3. Include any accessories, documentation, or tags that were included with the item(s).
4. Affix the provided return shipping label (if applicable) and ship the item(s) back to us.
5. Once we receive the returned item(s) and verify their eligibility, we will process the refund, exchange, or replacement accordingly.

Refund Timeline:
- Refunds will be processed within 10 business days after we receive and inspect the returned item(s).
- The refund will be transferred to the original payment method used for the purchase.

Contact Us:
- If you have any questions or concerns about our return policy, please don't hesitate to contact us at [contact.veloro@gmail.com].